Taking the Pain Out of Collection Claim Processing Part III
In Part I of my Taking the Pain Out of Collection Claim Processing series, I described the importance of maximizing recoveries. In Part II I describe how you can use collection agencies as a strategic...
View ArticleTaking the Pain Out of Collection Claim Processing Part IV
In Part I of my Taking the Pain Out of Collection Claim Processing series, I described the importance of maximizing recoveries. In Part II I describe how you can use collection agencies as a strategic...
View ArticleAutomated Dispute Resolution Workflow
Why Dispute Management Remains a Challenge? I have visited numerous credit and collections departments over the years and managing disputes still remains a time consuming challenge for many of them....
View ArticleAutomated Dispute Resolution Workflow: Part II
Part II: Automated Dispute Resolution Workflow A New Language for Complex Dispute Process Workflow In Part I of my Automated Dispute Resolution Workflow blog series, I discussed why dispute management...
View ArticleAutomated Dispute Resolution Workflow: Part III
The Eight Critical Components of Rule-Based Dispute Resolution Workflow… In Part I of my Automated Dispute Resolution Workflow blog series, I discussed why dispute management still remains a challenge...
View ArticleAutomated Dispute Resolution Workflow: Part IV
Gaining Control Over Your Dispute Environment… In Part I of my Automated Dispute Resolution Workflow blog series, I discussed why dispute management still remains a challenge for many credit and...
View ArticleTo Write Off or Not Write Off
I have seen companies write off accounts before they are sent to third party collection agencies, and I have seen companies keep them in the A/R balances until the third party collection agency has...
View ArticleHarnessing Credit and Collections Productivity to Generate Financial Results
The traditional credit and collections department is often mired in manual tasks that sap the productivity of its personnel. It is really eye opening when you begin to measure the amount of time that...
View ArticleCredit Limit Policy and Delegation of Authority: Part I
Distributing Authority and Responsibility… In my previous automated dispute resolution workflow blog series, I discussed why dispute management remains a challenge, the importance of defined business...
View ArticleCredit Limit Policy and Delegation of Authority:Part II
Connectivity is a basic assumption, are we ready for mobile in the credit and collections world? In part I of my Credit Limit Policy and Delegation of Authority blog series, I discussed the importance...
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